Contact information

Contact Information

We are here to assist you with questions regarding products, orders, shipping, returns or general enquiries.

Customer Support

Business name: Luma Wellness
Email: secretpleasure18plus@gmail.com

Legal Business Information

Legal business name: Michalis Pityropoulos
Trading name: Luma Wellness
Country of establishment: Greece

Customer Service Hours

Monday to Friday: 09:00–16:00, Eastern European Time
Saturday and Sunday: Closed
Public holidays: Closed

We normally respond to enquiries within 1–2 business days.

Order Enquiries

When contacting us about an order, please include:

Your full name.
Your order number.
The email address used during checkout.
A clear description of your enquiry.
Photographs, where relevant, for damaged, missing or incorrect orders.

Providing complete information will help us review your request more efficiently.

Returns

Do not return products without contacting us first.

Approved returns must be sent only to the return address provided by our customer service team. Products sent to our business address, supplier or manufacturer without prior approval may not be accepted.

Please review our Return and Refund Policy before requesting a return.

Product Questions

Before using any product, review the complete ingredient list, directions and warnings printed on the packaging.

For questions involving allergies, medication, pregnancy, medical conditions or possible adverse reactions, consult a qualified healthcare professional. Our customer service team cannot provide medical advice.

Contact Form

You may also contact us through the contact form available on our website.

Please ensure that your email address is entered correctly so that we can respond to your enquiry.

Legal and Privacy Enquiries

For questions relating to privacy, personal data or legal matters, contact:

Email: secretpleasure18plus@gmail.com

Response Times

We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, promotional periods or periods of unusually high demand.