Legal Notice

Last updated: July 29, 2026

This Legal Notice provides information about the owner and operator of the Luma Wellness website and sets out the general conditions governing access to and use of this website.

1. Website Operator

This website is owned and operated by:

Trading name: Luma Wellness
Legal business name: Luma Wellness
Tax or VAT identification number: EL103173927

2. Contact Details

For general, commercial or legal enquiries, contact:

Email: secretpleasure18plus@gmail.com

For enquiries relating to an existing order, include your full name, order number and the email address used during checkout.

3. Website and E-Commerce Platform

The Luma Wellness online store operates using the Shopify e-commerce platform.

Shopify and other third-party service providers may provide services including website hosting infrastructure, checkout functionality, payment processing, order management and technical support.

The use of third-party services may also be subject to the respective provider’s terms and privacy policies.

4. Purpose of the Website

This website provides information about Luma Wellness and enables eligible customers to browse and purchase personal wellness products.

The website and its products are intended for adults aged 18 and over, or the applicable legal age of majority where higher.

Access to the website does not create a professional, medical, advisory or fiduciary relationship between Luma Wellness and the visitor.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, quantities, prices, availability and other information displayed on the website are accurate.

However:

• Product packaging may differ from the images displayed.

• Manufacturers may update labels, ingredients or packaging.

• Colors may vary depending on the customer’s device or screen.

• Typographical, pricing or technical errors may occasionally occur.

• Product availability may change without notice.

Customers should always review the physical product label, ingredient list, directions, safety seal and warnings before use.

In the event of a difference between the website description and the information printed on the product packaging, the customer should contact us before using the product.

6. Wellness and Medical Disclaimer

Information provided on this website is intended for general informational and commercial purposes only.

It does not constitute:

• Medical advice.

• Medical diagnosis.

• Medical treatment.

• Pharmaceutical advice.

• Nutritional counselling.

• A guarantee of a particular result.

Products sold through this website are not presented as being intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual experiences may vary. Luma Wellness does not guarantee any specific physical, emotional, personal or wellness result.

Customers should consult a qualified healthcare professional before using a product when they:

• Have an existing medical condition.

• Take prescription or non-prescription medication.

• Have allergies or ingredient sensitivities.

• Are pregnant, breastfeeding or planning a pregnancy.

• Have concerns about whether a product is suitable for them.

Do not use a product if its packaging or safety seal is damaged, opened or altered.

7. Responsible Use

Products must be used and stored according to the directions and warnings printed on their packaging.

Customers are responsible for:

• Reviewing all listed ingredients.

• Following the recommended serving instructions.

• Not exceeding the recommended quantity.

• Keeping products away from children and pets.

• Storing products under appropriate conditions.

• Verifying that a product is legally permitted in their location.

Luma Wellness is not responsible for consequences arising from misuse, excessive consumption, improper storage, ignored warnings or use by an ineligible person, except where liability cannot legally be excluded.

8. Intellectual Property

Unless otherwise stated, the content displayed on this website is owned by, licensed to or lawfully used by Luma Wellness.

Protected content may include:

• The Luma Wellness trading name and logo.

• Website text and product descriptions.

• Graphics and visual designs.

• Photographs and videos.

• Page layouts.

• Marketing materials.

• Downloadable content.

• Software-related elements.

Website content may be accessed for personal and non-commercial use only.

No content may be copied, reproduced, modified, republished, distributed, sold, licensed, commercially exploited or used to create derivative works without prior written permission from Luma Wellness or the relevant rights holder.

Product names, trademarks, logos and images belonging to manufacturers, Shopify or other third parties remain the property of their respective owners.

9. Accuracy and Availability

We make reasonable efforts to maintain the website and keep its content available.

However, we do not guarantee that:

• The website will be continuously available.

• Every page will be free from errors.

• Technical problems will be corrected immediately.

• Information will always be complete or current.

• The website will be compatible with every device or browser.

• Products will remain continuously available.

We may modify, suspend, restrict or discontinue any part of the website without prior notice where reasonably necessary.

10. External Links

The website may contain links to external websites, payment providers, shipping carriers, social-media platforms or other third-party services.

These links are provided for convenience and informational purposes.

Luma Wellness does not control and is not responsible for:

• Third-party website content.

• Third-party availability or security.

• External privacy practices.

• Products or services purchased outside our website.

• Statements made by unrelated third parties.

• Damage resulting from the use of external websites.

The inclusion of an external link does not necessarily constitute endorsement of the relevant third party.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Luma Wellness will not be liable for indirect, incidental, special or consequential losses arising from:

• Access to or use of the website.

• Inability to access the website.

• Reliance on website information.

• Third-party websites or services.

• Product misuse or improper storage.

• Technical interruptions.

• Unauthorized access caused by circumstances outside our reasonable control.

Nothing in this Legal Notice excludes or limits liability that cannot legally be excluded, including liability arising from fraud, intentional misconduct or other legally protected consumer rights.

12. Consumer Rights

Nothing in this Legal Notice, our Terms of Service or any other store policy is intended to exclude, restrict or replace mandatory consumer rights that apply to a customer’s purchase.

Customers may have statutory rights concerning:

• Accurate pre-contractual information.

• Product conformity.

• Defective or incorrectly supplied products.

• Cancellations and returns.

• Refunds.

• Legal guarantees.

• Complaint handling.

Applicable rights may vary depending on the customer’s location and the jurisdiction governing the transaction.

13. Privacy and Personal Data

The collection and use of personal information through this website are governed by our Privacy Policy.

The Privacy Policy explains, among other matters:

• What information we collect.

• Why we collect it.

• How it is used.

• Which service providers may process it.

• How long it may be retained.

• What privacy rights may be available to customers.

Privacy-related requests should be sent to:

Privacy email: [INSERT PRIVACY EMAIL]

14. Cookies

This website may use cookies and similar technologies to:

• Operate essential website functions.

• Maintain shopping-cart and checkout functionality.

• Remember customer preferences.

• Measure website performance.

• Prevent fraud.

• Support analytics and advertising, where permitted.

Further information should be provided in the store’s Privacy Policy or Cookie Policy.

Where required by applicable law, non-essential cookies will be used only after the visitor has provided the necessary consent.

15. Store Policies

Purchases and use of this website are also governed by the following policies:

• Terms of Service.

• Privacy Policy.

• Shipping Policy.

• Return and Refund Policy.

• Contact Information.

• Any product-specific instructions and warnings.

Customers should review these documents before completing a purchase.

16. Complaints

Customers may submit a complaint by contacting:

Email: [INSERT CUSTOMER SERVICE EMAIL]
Postal address: [INSERT BUSINESS POSTAL ADDRESS]

The complaint should include:

• The customer’s full name.

• The relevant order number.

• A clear description of the issue.

• The preferred resolution.

• Supporting photographs or documentation, where relevant.

We aim to acknowledge and review complaints within a reasonable period.

17. Governing Law and Jurisdiction

This Legal Notice and the use of this website are governed by the laws of:

[INSERT COUNTRY AND, IF APPLICABLE, STATE OR REGION]

Any dispute will be handled by the courts or dispute-resolution bodies having lawful jurisdiction.

This provision does not remove any mandatory consumer protections or rights available under the laws applicable to the customer.

18. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

• Our business details.

• Our products or services.

• Applicable legal requirements.

• Our website or technology providers.

• Our operational practices.

The current version will be displayed on this page together with its latest revision date.

19. Contact

For questions about this Legal Notice, contact:

Luma Wellness
Legal business name: Luma Wellness
Email: secretpleasure18plus@gmail.com