Return and Refund Policy

At Luma Wellness, we want every order to arrive correctly, safely and in excellent condition. Please review the following return and refund terms before completing your purchase.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must:

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at secretpleasure18plus@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at secretpleasure18plus@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at secretpleasure18plus@gmail.com.

Because our wellness gummies are consumable products, we cannot accept returns of packages that have been opened, unsealed, partially consumed or otherwise handled after delivery.

Individual Gummy Packs

Individual 8-count gummy packages may only be returned when the original product packaging and safety seal remain completely intact.

Opened packages cannot be returned or exchanged.

12-Pack Display Boxes

A 12-pack display box may only be returned when:

• The complete display box is unopened.
• All 12 individual packages are included.
• Every individual package remains sealed and undamaged.
• The display and its contents are in their original condition.

We cannot accept partial returns from a display box. Individual packages removed from, opened or sold from the display are not eligible for return or refund.

Non-Returnable Items

Returns and refunds cannot be provided for:

• Opened or unsealed gummy packages.
• Partially used or consumed products.
• Products with damaged or missing safety seals.
• Partial quantities from multipacks or display boxes.
• Items damaged after delivery due to improper storage or handling.
• Products purchased from another retailer or marketplace.
• Gift cards.
• Clearance or final-sale items, when clearly marked as such before purchase.

We also cannot provide refunds solely because a customer dislikes the flavor, changes their mind after opening the product or does not experience a particular personal result. Individual experiences may vary, and no specific outcome is guaranteed.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

Contact us within 48 hours of delivery if:

• The product arrived damaged.
• The package or safety seal was already broken.
• You received an incorrect item.
• An item is missing from your order.
• The product arrived past its printed expiration date.
• Please include:
• Your order number.
• A description of the problem.
• Clear photographs of the product, packaging, shipping label and any visible damage.

After reviewing the information, we may offer a replacement, store credit or refund, depending on the circumstances and product availability.

Please do not consume or discard a damaged, incorrectly sealed or questionable product before contacting us.

How to Request a Return

Before returning any product, contact us at:

Email: [YOUR CUSTOMER SERVICE EMAIL]

Include your order number and the reason for your return request.

Products returned without prior authorization may not be accepted. Once your request is approved, we will provide the applicable return instructions and return address.

Do not send products directly to the manufacturer or supplier.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible product due to a change of mind.

Luma Wellness will cover reasonable return or replacement shipping costs when the return is caused by:

• An incorrect product being sent.
• A product arriving damaged.
• A confirmed packaging or product defect.

Original shipping charges are non-refundable unless the order was incorrect, damaged or could not be fulfilled by us.

We recommend using a trackable shipping service. Luma Wellness is not responsible for return packages that are lost or damaged while being shipped back to us.

Refunds

After we receive and inspect the returned product, we will notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process and display the refund.

Shipping fees, expedited delivery charges and other non-product charges are not refundable unless the return resulted from an error by Luma Wellness.

Exchanges

Due to the consumable nature of our products, direct exchanges are generally not available.

When an eligible product is damaged, defective or incorrect, we may send a replacement at our discretion and subject to availability.

Order Cancellations

Orders may be cancelled only before they have entered processing or been transferred to our fulfillment partner.

Once an order has been processed or shipped, it cannot be cancelled. It will instead be subject to the return eligibility requirements described above.

Refused and Undeliverable Packages

Orders returned because of an incorrect or incomplete delivery address, refusal of delivery or failure to collect the package may be refunded after the products are returned and inspected.

Original shipping charges and any return-to-sender fees may be deducted from the refund.

No refund will be issued if the returned consumable products are opened, damaged, exposed to unsuitable conditions or otherwise unsuitable for resale.

Contact Us

For questions regarding returns, damaged orders or refunds, contact:

Luma Wellness
Email: secretpleasure18plus@gmail.com

This policy does not limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase.