Terms of service

Terms of Service

Last updated: August 4, 2026

1. Overview

This website is operated by Luma Wellness. Throughout the website, the terms “we,” “us” and “our” refer to Luma Wellness.

Luma Wellness provides this website, including all information, content, features, products and services available through it, subject to your acceptance of these Terms of Service and all other policies referenced on the website.

By visiting our website, creating an account, placing an order or purchasing a product, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, you should not access the website or use our services.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

2. Eligibility and Age Requirements

You must be at least 18 years old, or the legal age of majority in your jurisdiction if higher, to use this website or purchase our products.

Our website and products are available only to customers with a valid delivery address in the United States or Canada.

By placing an order, you confirm that:

You meet the applicable minimum-age requirement.
You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You are purchasing products for lawful personal or commercial purposes.
Your delivery address is located in the United States or Canada.

We reserve the right to cancel an order when we reasonably believe that the customer does not meet the applicable age requirement or delivery requirements.

3. Online Store Terms

You may not use our products, website or services for any illegal, unauthorized or fraudulent purpose.

You must not:

Violate any applicable law or regulation.
Submit false, misleading or incomplete information.
Attempt to gain unauthorized access to the website or another customer’s account.
Introduce viruses, malicious code or other harmful technologies.
Copy, reproduce, resell or exploit any part of the website without our written permission.
Use our products in a manner inconsistent with their labels, instructions or warnings.

A violation of these Terms may result in immediate suspension or termination of access to our services.

4. Product Information

We make reasonable efforts to present product descriptions, ingredients, quantities, packaging, images and other information as accurately as possible.

However:

Product packaging may differ slightly from images displayed online.
Manufacturers may update ingredients, labels, warnings or packaging without prior notice.
Colors and appearance may vary depending on your screen and device.
Product availability may change without notice.

Customers must always review the physical product label, ingredient list, instructions and warnings before use.

Information displayed on the website does not replace the information printed on the product packaging.

5. Wellness and Health Disclaimer

Our products are intended for general adult wellness purposes.

The content of this website is provided for general informational and commercial purposes only. It is not intended to constitute medical advice, diagnosis or treatment.

Our products are not presented as being intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual experiences may vary. We do not guarantee any particular physical, emotional, wellness or personal result from using a product.

Before using a product, you should consult a qualified healthcare professional when appropriate, particularly if you:

Have an existing medical condition.
Take prescription or non-prescription medication.
Have allergies or ingredient sensitivities.
Are pregnant, breastfeeding or planning a pregnancy.
Have concerns about whether a product is appropriate for you.

Do not use a product if you are allergic or sensitive to any listed ingredient. Stop using the product and seek appropriate professional advice if you experience an adverse reaction.

6. Product Use and Storage

Products must be used only as directed on their packaging.

Customers are responsible for:

Reviewing all ingredients and warnings before use.
Following the recommended serving or usage instructions.
Not exceeding the recommended quantity.
Storing products under the conditions stated on the packaging.
Keeping products away from children and pets.
Checking the packaging and safety seal before consumption.

Do not consume a product if its packaging or safety seal appears opened, broken, altered or damaged.

Luma Wellness is not responsible for harm resulting from misuse, excessive consumption, improper storage, use contrary to product instructions or failure to consider known allergies and medical conditions, except where liability cannot legally be excluded.

7. Prices

All prices are displayed in the currency stated on the website.

We reserve the right to:

Change product prices at any time.
Correct pricing or product-information errors.
Modify or discontinue promotions.
Limit promotional offers to specific customers, products, locations or time periods.

A price change does not affect an order that has already been accepted, except when there has been an obvious pricing or technical error.

Applicable sales taxes, shipping charges and, for Canadian orders, any customs duties, import taxes, brokerage fees or other charges may apply.

8. Orders

Submitting an order does not automatically mean that we have accepted it.

After placing an order, you may receive an automated confirmation acknowledging that we received your request. This confirmation does not guarantee acceptance or shipment.

We reserve the right to accept, reject, limit or cancel an order for reasons including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraud or unauthorized payment.
Payment-processing failure.
Delivery restrictions.
A delivery address located outside the United States or Canada.
Legal or regulatory restrictions.
Suspected resale or unauthorized commercial distribution.
Violation of these Terms.

If we cancel an order after payment has been collected, we will issue a refund for the cancelled amount to the original payment method.

9. Accuracy of Customer Information

You agree to provide current, complete and accurate information for all purchases and account registrations.

You are responsible for ensuring that your:

Name is correct.
Billing and delivery addresses are complete.
Email address is active.
Telephone number is accurate.
Payment details are valid and authorized.

Orders submitted with a delivery address outside the United States or Canada will be cancelled.

We are not responsible for delivery delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

10. Payment

You authorize us and our payment-service providers to charge the payment method selected at checkout for:

The product price.
Shipping charges.
Applicable taxes.
Any other clearly disclosed charges included in the order total.

Payment must be successfully authorized before an order is processed.

We do not guarantee that every payment method will always be available. Available payment options may vary according to location, order value and payment-provider requirements.

11. Shipping and Delivery

Luma Wellness currently ships orders only to valid delivery addresses within the United States and Canada.

We do not accept or deliver orders to any other country or territory.

Shipping estimates are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including:

Carrier delays.
Customs procedures.
Weather conditions.
Public holidays.
Incorrect delivery information.
Local service disruptions.
Import inspections.

Customers are responsible for reviewing our Shipping Policy before ordering.

Where permitted by applicable law, risk of loss passes according to the delivery and consumer-protection rules that apply to the transaction.

12. Canadian Orders, Customs and Import Restrictions

Orders delivered to Canada may be subject to:

Customs inspections.
Customs duties.
Import taxes.
Brokerage or handling fees.
Local regulatory restrictions.
Customs delays.

Unless expressly collected at checkout, these charges are the customer’s responsibility.

Customers are responsible for determining whether the products can legally be imported, received and used in their Canadian province or territory.

We are not responsible for an order being delayed, refused, confiscated or returned by customs because of local import restrictions, unpaid charges or the customer’s failure to comply with applicable requirements.

Any refund for a returned Canadian order remains subject to our Return and Refund Policy.

13. Returns and Refunds

Returns, replacements, cancellations and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

Because certain products sold by Luma Wellness are consumable or hygiene-sensitive, opened, unsealed, partially consumed or tampered products may not be eligible for return, except where applicable law provides otherwise.

By completing a purchase, you confirm that you have reviewed and accepted the Return and Refund Policy.

14. Promotions, Discounts and Discount Codes

Promotional offers and discount codes:

May have an expiration date.
May apply only to selected products or customers.
May require a minimum order value.
Cannot be exchanged for cash.
Cannot be applied retrospectively.
May not be combined unless expressly stated.
May be cancelled when used fraudulently or contrary to the promotion’s conditions.

We reserve the right to correct, suspend or terminate a promotion when it contains an error or is being misused.

15. Optional Third-Party Services

The website may provide access to tools, applications, payment services or content operated by third parties.

We do not control these third-party services and do not guarantee that they will always be accurate, secure, available or suitable for your needs.

Your use of third-party services may be governed by separate terms and privacy policies. You are responsible for reviewing those terms before using the relevant service.

16. Third-Party Links

The website may contain links to websites operated by third parties.

These links are provided for convenience. Their inclusion does not necessarily mean that we endorse or control the third party, its products, services or content.

We are not responsible for:

Third-party website content.
Third-party privacy or security practices.
Transactions completed outside our store.
Losses arising from the use of third-party websites.

Questions or complaints regarding a third-party product or service should be directed to the relevant third party.

17. Intellectual Property

All website content, including the Luma Wellness name, logos, designs, graphics, photographs, product copy, text, layout and other materials, is owned by or licensed to Luma Wellness unless otherwise stated.

You may access and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license or commercially exploit website content without prior written permission.

Third-party product names, trademarks and logos remain the property of their respective owners.

18. Reviews, Comments and User Content

When you submit a review, comment, photograph, suggestion or other content, you confirm that:

You have the right to submit it.
It reflects your genuine experience or opinion.
It does not contain unlawful, defamatory, abusive or misleading material.
It does not infringe intellectual-property, privacy or other third-party rights.
It does not contain malicious software or unauthorized advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, display and distribute submitted content for operating and promoting our business, subject to applicable law.

We may moderate, refuse or remove content that violates these Terms. We are not obligated to publish every review or submission.

19. Prohibited Uses

You may not use the website:

For unlawful or fraudulent activity.
To infringe intellectual-property rights.
To harass, abuse, discriminate against or harm another person.
To submit false or misleading information.
To collect personal information without authorization.
To transmit malware, viruses or harmful code.
To interfere with the website’s security or operation.
To scrape, crawl or automatically extract website content without permission.
To impersonate another person or organization.
To purchase products using stolen or unauthorized payment information.
To resell products in violation of applicable laws or distribution restrictions.

We may suspend or terminate access where prohibited conduct is detected.

20. Errors and Omissions

Occasionally, the website may contain typographical errors, inaccuracies or omissions relating to:

Product descriptions.
Ingredients.
Prices.
Promotions.
Shipping charges.
Delivery estimates.
Availability.

We reserve the right to correct errors, update information or cancel affected orders.

Where an error materially affects an order already placed, we will contact the customer or issue an appropriate refund.

21. Availability and Modification of Services

We may modify, suspend or discontinue any part of the website, product range or service without prior notice.

We do not guarantee that:

The website will always be available.
Access will be uninterrupted or error-free.
Every technical issue will be corrected immediately.
Every product will remain available.

We will not be liable for temporary interruptions or changes outside our reasonable control, except where applicable law provides otherwise.

22. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not make warranties beyond those expressly stated or legally required regarding:

Continuous website availability.
The absence of technical errors.
Compatibility with every device or browser.
Particular results from using a product.
Information supplied by third-party manufacturers.

Nothing in these Terms excludes statutory warranties, guarantees or consumer rights that cannot legally be excluded.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Luma Wellness and its owners, employees, contractors, suppliers and service providers will not be liable for indirect, incidental, special, punitive or consequential losses arising from:

Use of or inability to use the website.
Reliance on website content.
Product misuse.
Improper storage or consumption.
Unauthorized account access.
Third-party services.
Shipping or customs delays outside our reasonable control.

Where our liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Luma Wellness and its affiliates, employees, contractors and service providers from claims, losses, liabilities or reasonable legal costs arising from:

Your unlawful use of the website.
Your violation of these Terms.
Your infringement of another person’s rights.
Information or content you submit.
Your unauthorized resale, relabelling or misuse of products.

25. Privacy

Your submission and processing of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed by us and relevant service providers as described in that policy.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in full force and effect.

27. Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is valid only when expressly provided in writing by an authorized representative of Luma Wellness.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies displayed on the website, form the entire agreement between you and Luma Wellness concerning your use of the website and purchases made through it.

29. Changes to These Terms

We may update these Terms periodically to reflect changes to:

Our business practices.
Our products and services.
Applicable laws or regulations.
Our website or technology providers.

The current version will be published on this page with an updated “Last updated” date.

Continued use of the website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

30. Governing Law

These Terms and any dispute arising from them will be governed by the laws of Greece.

This provision does not remove or limit any mandatory consumer rights or legal protections available to customers under applicable United States or Canadian law.

31. Dispute Resolution

Before beginning formal legal proceedings, you agree to contact us and make a reasonable attempt to resolve the dispute directly.

Nothing in this section prevents either party from exercising rights or remedies that cannot legally be restricted.

Any court proceedings will be handled by the courts having lawful jurisdiction under the applicable consumer-protection and procedural laws.

32. Contact Information

Questions about these Terms of Service should be sent to:

Luma Wellness
Email: secretpleasure18plus@gmail.com